Shipping policy
📦 Returns & Refund Policy
We want you to love your order — but if something isn’t right, here’s how we can help.
🕒 Return Window
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You may return eligible items within 14 days of receiving your order.
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To qualify, the item must be:
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Unused and in its original condition
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In the original packaging with all tags and labels attached
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🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong item.
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We recommend using a tracked courier, as we can’t be responsible for items lost in transit.
💰 Refunds
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Once your return is received and inspected, we’ll notify you and process your refund within 5–10 business days.
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Refunds are issued to your original payment method only.
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Shipping fees (if applicable) are non-refundable.
⚡ Exchanges
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If you need a different size or colour, please return the item and place a new order.
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This ensures you get the correct item faster and avoids stock delays.
🚫 Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
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Sale or clearance items
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Gift cards
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Personalised/custom items
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Swimwear, underwear or earrings
⚠️ Faulty or Incorrect Items
If you received a faulty or incorrect item, please email us within 7 days of delivery with:
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Your order number
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A photo of the item showing the issue
We’ll resolve it as quickly as possible by sending a replacement or issuing a full refund.
📧 Contact Us
If you have any questions about returns or refunds, contact our team at:
dripp.apparel.sa@gmail.com
